Questions & Answers
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We want to ensure you receive your order quickly, so please check that your billing and shipping details are correct when making your order. We aim to ship all orders within 1-2 working days from purchase. If there is any delay we will contact you immediately.
UK (Free/£4.00) Royal Mail's SignedFor® service.
Europe (£5.00/£10.00) Royal Mail's International Service - options at the checkout.
USA and Canada (£12.00) Royal Mail's International Signed service.
International recipients are responsible for paying any duties and taxes associated with the delivery. The prices above are an example for a "typical" order. Final shipping costs are calculated at the checkout. Unfortunately we are not able to deliver to PO Boxes.
We want you to be happy with your product, but if you do want to return something, thats OK! All we ask is that you tell us as soon as you can, and return the product to us within 14 days from purchase. Unfortunately we can not refund shipping costs, or the cost incurred to return the product to us.
More details can be found on our Returns & Refunds page.
Every product we make is regirously tested and put through its paces as part of our design process. Even if they are looked after well, the materials will develop in character over the years.
If you need to clean any of the coaster products, running them under lukewarm water and rubbing very lightly with your fingers, avoiding the Geometrico logo area should remove any stains. Always dry flat and do not use a washing machine or detergents. It is important not to expose any products to naked flames or excessive heat. Take extra care around the area featuring the Geometrico Logo, placing hot objects on this could damage it.
All of our products are made from the purist materials. We search high and low to find the perfect balance of performance and beauty, working with skilled craftsmen to bring our ideas to life. We chose materials whose natural properties lend themselves to the function we wish it to perform.
Our coasters use premium, 100% natural wool felt. The material choice was a no-brainer for us, the natural properties of the wool makes our coasters super resilient to staining, and the fibres themselves provide excellent insulation. It took some time to find, but we knew as soon as we saw the mottled, 5mm thick felt, that it was the one! We precision cut each piece in Manchester, England - the home of the english wool industry. The technique we use, leaves a crisp edge that is resistant to fraying for maximum longevity.
We are growing our network of stockists within the Uk. Currently we sell through selected independent retailers. If you would like to stock our products in your store please get in touch! All our stock is available online through our website. It is the best place to see the full range of products that we offer, and also get your hands on some limited edition samples.