By placing an order with us, you agree to the following terms:
- Payments are taken on a proforma basis, we ask for payment within 14 days of placing your order.
- If you wish to amend or cancel the order after making the payment we offer a 7 day adjustment cancellation period. Please email changes to firstname.lastname@example.org, when we receive it we will confirm the changes via email.
- If for any reason we are un able to fulfil your order, we will contact you as soon as possible and offer a full refund.
- Refunds will be made to the original payment card within 10 working days of the confirmation email.
- We review our wholesale prices frequently and changes are implemented on a quarterly bases as required. We will always honour the wholesale price as stated when the order is placed.
- If requested before an order is confirmed with payment, we can offer exclusivity based on geographic location. Please contact us to discuss this.
- Shipping is calculated based on order size - please ask for a quote to get an accurate price for your estimated order.
- We aim to process and dispatch your order within 1 – 2 weeks of payment, unless agreed differently in advance.
- Our products are quality checked before dispatch. If you have an issue with your order upon delivery, please notify us within 5 working days of delivery so that we can rectify the issue. We can not accept incomplete or defective product claims made beyond this time.
- Unfortunately we are un able to reimburse the shipping cost for any returned orders.
- The quality and finish of our products is very important to us. If you have any feedback related to product improvements or changes please get in touch so that we can resolve them to the best of our ability.
- We are constantly looking at ways to improve the products we make and how we package our products. This means that products and packaging may change from time to time between orders. We hope that you like the changes! But if not, you have the right to return any order within 14 days of receipt.
- As we use natural materials for our products, there may be slight variation in colour and texture between them, these are not viewed as defects.
- Products are supplied without barcodes, GTIN or EAN numbers.
Please also review our standard terms and conditions related to our products, service and the use of our website.